Terms and Conditions
MERCHANT INFORMATION
Articles for sale on wwww.sanpolino.it are the
property of Az. Agr. San Polino di Fabbro
Luigi
Address:
Az. Agr. San
Polino
Pod. San Polino
163
53024
Montalcino (Siena)
Tel/fax:
0039 0577 - 835775 or 0039 340 1528328
P.Iva
00910170521
ITEMS
FOR SALE
Details
of each article for sale, including the sale price, can be found on
the online catalogue and are visible in every phase of the ordering
process before concluding the sale.
GUARANTEE
Az. Agr. San Polino guaranties that the products shipped are those
indicated on the web site. On arrival the client should inspect the
goods immediately. Should any items appear to be in error (vintage or
product different than that requested) or should any items appear
damaged in any way, the client is required to communicate said
discrepancies within 24 hours of delivery in order to facilitate
replacement within 30 days. At the time of delivery, should the
parcel(s) appear visibly damaged or if the number of parcels does not
correspond with the order, the client is advised not to accept
delivery or to indicate on the shipping documents that the goods were
“accepted subject to further inspection”.
VALIDITY
OF THE OFFER
The conditions of sale for each item are clearly
visible on the website in every phase of ordering process prior to
the conclusion of purchase. Az. Agr. San Polino reserves the right to
update item information, including the product definition and list
price, at any time without prior notice. All prices are listed in
Euro.
CONCLUSION
OF AN ORDER
An
order is considered final and binding only when the client has
received a return confirmation email from Az. Agr. San Polino. Upon
receipt of said confirmation email, the client is obliged to review
all details of the order and to communicate any errors immediately.
An invoice or fiscal receipt (to have been specified during the
ordering process) will then be emitted and attached to the shipping
documents of the order. Orders will be processed once payment has
arrived.
METHOD
OF PAYMENT
Accepted
forms of payment are:
Credit card
Bank transfer
For
more information regarding the payment options, please refer to the
relevant space found on our home page.
DELIVERY
Deliveries
will be made to the address indicated on the order. Time-frames
indicated on our website are subject to availability of the items
ordered and based on estimated delivery times indicated by the
specific shipping company. In the event that an item ordered is not
available due to a technical error, the client will be notified via
email regarding any delay so as to confirm processing of the
order.
Az. Agr. San Polino does not assume any responsibility for
delays of delivery due to strikes or other transportation related
issues which would impede the approximate delivery times
indicated.
Our shipping partners deliver during normal business
hours (Monday to Friday, 9:00 am to 5:00 pm). For this reason it is
advised to have the goods delivered to an address where someone is
present at all times. If delivery is to occur at a business which has
a day of closure, please be sure to indicate this. It is also
recommended to supply a phone number in the event that the shipping
agent needs additional information regarding delivery.
If a third
attempt at delivery is necessary due to the unavailability of someone
to accept the goods or as a result of an error in the address itself,
additional charges may be owed by the client. Az. Agr. San Polino
does not assume responsibility for any additional shipping charges
due.
RIGHT
TO WITHDRAWAL
Referring
to Legislative Act 185 of May 22, 1999, and Directive 97/7/CE
relating to buyers protection in contracts at a distance; the client
has the right to withdraw, for any reason, from the purchase without
penalty within 10 days of receipt of the goods. Communication of
withdrawal must be sent by return receipt to “Az. Agr. San Polino,
163, Montalcin 53024 Montalcino (Siena), Italy”, and can be
pre-sent by fax or email stipulating that such communication is
followed by the arrival of the notice by return receipt within 48
hours. It is not necessary at any time to divulge the reason for
withdrawal. However, any input to help Az. Agr. San Polino improve
services is always greatly appreciated.
Refunds will be made by
bank transfer or by other means indicated in the withdrawal
confirmation, and will be processed as quickly as possible not to
exceed 30 days from the time in which Az. Agr. San Polino was
notified of the intent to withdraw from the purchase. The goods must
not have been opened, with exception of packaging, and must not show
any sign of tampering. ANY AND ALL SHIPPING COSTS FOR GOODS BEING
RETURNED ARE THE RESPONSIBILITY OF THE CLIENT. Az. Agr. San Polino
will not accept returning parcels as COD (cash on delivery). Az.
Agr. San Polino cannot be held
responsible for any damages incurred during return shipment. Should
goods appear to be damaged, tampered with, or in the event of loss,
purchase payment will not be refunded. It is therefore strongly
recommended that the client use a reliable shipper with the ability
to track delivery and with insurance for loss or damage.
The right
to withdrawal is not applicable to commercial or resale clients.
SHIPPING
POLICY OF AZ. AGR. SAN POLINO
Please
note, during extreme heat during the summer months, we may hold
shipments to your area here in our warehouse. If you feel this may be
a problem because of a time sensitive package, please e.mail us to
discuss other options. All packages are packed in our styrofoam
containers to ensure proper delivery. We do everything possible on
our end to protect our wine shipments from temperature-related
damage. If you are concerned about the weather in your area, you may
request a specific shipping date or you may choose a faster shipping
method. You will receive an email once your order is boxed and ready
for shipment. Please note, the tracking numbers will not be active
until the shipments are scanned by your Custom.
You
must be 21 years of age or older to purchase wine. All packages sent
out by Az. Agr. San Polino require a signature upon delivery. It is
highly recommended that you provide us with a business shipping
address for best service. We will not be able to refund any shipping
charges if your package comes back to us because there was no adult
to sign for the wine or there was nobody to receive the shipment or
there is a mistake in the address wrote in your order!
Az.
Agr. San Polino is committed to 100% customer satisfaction! If there
is any problem with your order, we want to hear about it. Please
note, any problems with the receipt of your package must be called in
to us within 10 days of the delivery date! If you suspect the bottle
is bad, please just put the cork back in the wine leaving the
contents of the wine in the bottle. We can't take back any empty
bottles!
If you find any errors regarding type of wine and
vintage, please send an e-mail to vino@sanpolino.it
right away. We will arrange to have the package picked up and then
send out a replacement package to you. For this reason, it is vital
that you let us know of any error immediately to ensure the fastest
delivery of your new shipment.
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